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Kiosk Device Pairing & Unpairing Manual

Overview

Section titled “Overview”

Check-in kiosks transform physical tablet devices into dedicated check-in terminals. Device authorization is managed securely under App Sidebar (or Mobile Drawer) > Kiosks & Terminals (or Kiosk Management).

1. Generating a 6-Character Join Code

Section titled “1. Generating a 6-Character Join Code”
  1. Log into the portal as an Organization Admin or Partner Admin.
  2. Navigate to App Sidebar (or Mobile Drawer) > Kiosks & Terminals.
  3. Click Pair New Kiosk (or Generate 6-Char Code).
  4. Select the target Partner Location for the device.
  5. Click Generate Code. A 6-character Join Code (e.g. K9X2P7) is created and valid for device pairing.

2. Pairing a Physical Kiosk Tablet

Section titled “2. Pairing a Physical Kiosk Tablet”
  1. Power on the tablet and open the Dream Center Connect application in Kiosk Mode.
  2. On the setup screen, select the assigned Partner Location.
  3. Enter the 6-character Join Code into the Join Code field.
  4. Tap Pair Device.
  5. Upon verification, the device securely saves the authorization secret locally and activates the check-in screen.

3. Unpairing & Revoking a Kiosk Device

Section titled “3. Unpairing & Revoking a Kiosk Device”

To prevent unauthorized tampering or device theft, kiosks cannot be unpaired directly from the tablet’s touchscreen without administrative authorization.

Revoking Access from the Admin Panel

Section titled “Revoking Access from the Admin Panel”

To unpair a tablet remotely or remove a decommissioned device:

  1. Log into the portal as an Organization Admin or Partner Admin.
  2. Go to App Sidebar (or Mobile Drawer) > Kiosks & Terminals.
  3. Locate the target device in the paired devices list.
  4. Click Revoke Access (or Unpair Device).
  5. Confirm the revocation prompt.

What Happens When a Kiosk Is Unpaired?

Section titled “What Happens When a Kiosk Is Unpaired?”
  • The backend revokes the device’s authorization token (/api/kiosk/devices/revoke).
  • On the tablet’s next heartbeat or check-in attempt, the API returns a 401 Unauthorized status (revoked: true).
  • The tablet automatically clears its saved local credentials and resets to the initial setup screen, ready for re-pairing or decommissioning.

4. Viewing Kiosk Device Audit Logs

Section titled “4. Viewing Kiosk Device Audit Logs”
  1. Go to App Sidebar (or Mobile Drawer) > Kiosks & Terminals.
  2. Click View Audit Logs next to any paired device.
  3. Review device pairing timestamps, active check-in activity, and revocation history.