Kiosk Setup, Pairing & Operation Manual

Target Role: Partner Admins, Kiosk Attendants & Volunteer Coordinators

This guide covers operating physical check-in tablets deployed at partner center entrances.

Overview

The Check-in Kiosk Mode (/kiosk) transforms standard tablet touchscreens (e.g. iPad, Android, or Surface terminals) into dedicated walk-up stations for volunteer service hour tracking and constituent guest check-in.

graph TD
    A["Admin Portal"] -->|Generate 6-Char Code| B["6-Char Join Code (e.g. K9X2P7)"]
    B --> C["Kiosk Tablet Setup (/kiosk)"]
    C --> D["Device Paired & Secret Saved Locally"]
    D --> E["Walk-Up Touchscreen Active"]
    E --> F["Numpad Phone Entry -> Check In / Out"]
    F --> G["Celebration Overlay & 5s Auto-Reset"]

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1. Physical Tablet Pairing Protocol

To authorize a new tablet terminal without exposing staff login credentials:

1. Generate 6-Character Join Code in Admin Portal

   • In the Admin Portal, navigate to App Sidebar > Kiosks & Terminals (/org-admin/kiosks).
   • Click Pair New Kiosk.
   • Select the target Partner Facility Location where the tablet will reside.
   • Click Generate Code. A 6-character code (e.g. K9X2P7) is generated and valid for 15 minutes.

2. Pair Physical Tablet Device

   • Power on the tablet and open the Dream Center Connect application at /kiosk.
   • On the setup screen, select the assigned Partner Facility Location.
   • Enter the 6-character Join Code.
   • Tap Pair Device.
   • Upon verification, the terminal securely stores an authorization secret locally and transitions to the interactive check-in screen.

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2. Operating the Walk-Up Terminal

Volunteer & Guest Check-In Flow

1. Approach Terminal: The idle screen displays the partner organization logo, welcome greeting, and current date.
2. Language Selection: Users can tap the Language Selector icon in the top right corner to toggle between English and Español (Bienvenido).
3. Phone Number Entry: Enter your registered 10-digit mobile phone number using the large touchscreen Numpad.
4. Action Selection: Tap Check In or Check Out.
5. Celebration Confirmation: A celebration overlay confirms the recorded punch, volunteer role, and timestamp.
6. Automatic Reset: The screen automatically resets after 5 seconds to protect privacy for the next user.

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3. Remote Unpairing & Security Revocation

Tamper Protection

To prevent walk-up tampering or theft, kiosks cannot be unpaired or decommissioned directly from the tablet touchscreen.

Revoking Kiosk Access Remotely

1. In the Admin Portal, go to App Sidebar > Kiosks & Terminals.
2. Locate the tablet in the paired devices list.
3. Click Revoke Access (or Unpair Device).
4. On the tablet’s next heartbeat or check-in request, the API returns a 401 Unauthorized revocation payload.
5. The tablet clears its local authorization cache and automatically returns to the setup screen.