Platform Overview

Target Audience: Organization Admins, Partner Admins, Intake Staff, Volunteers & Developers

Dream Center Connect is an enterprise community care coordination system connecting non-profit organizations, partner facilities, staff, and walk-up constituents across local communities.

What is Dream Center Connect?

Dream Center Connect is a multi-tenant platform designed to streamline community care delivery, constituent intake, volunteer hour tracking, and cross-partner collaboration.

Core Platform Portals & Touchpoints

graph TD
    Public["Public Portal (/)"] --> Locator["1. Center Locator (ZIP/GPS)"]
    Public --> PublicIntake["2. Public Assistance Request (/request)"]
    Public --> Onboarding["3. Org Onboarding (/onboarding)"]
    Public --> Survey["4. Voluntary Grant Survey (/s/:token)"]

    Staff["Staff & Admin Portal (/sign-in)"] --> Needs["1. Shared Needs & Realtime Comms"]
    Staff --> Constituents["2. Constituent Directory & Merge Manager"]
    Staff --> Volunteers["3. Volunteer Roster & Scheduling Calendar"]
    Staff --> Telephony["4. 10DLC Telephony & SMS Messaging"]
    Staff --> Reports["5. SLA Compliance & Grant Reports"]

    Kiosk["Kiosk Terminal (/kiosk)"] --> Punch["1. Walk-up Guest & Volunteer Check-in"]

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System Architecture & Data Flow

graph TD
    ClientApp["Dream Center Connect Frontend (Flutter Web & Mobile)"] -->|Secure REST API & TLS| Gateway["API Gateway / Backend Service"]
    KioskApp["Check-in Kiosk Terminals"] -->|Device Secret Authorization| Gateway
    Gateway --> Database[("PostgreSQL Database / Supabase")]
    Database -->|Realtime Postgres CDC Changes| ClientApp
    Gateway --> Telephony["Carrier Telephony & 10DLC Gateway"]
    Gateway --> EmailProv["Email Providers (Resend / SMTP)"]
    DocsSite["Documentation & Guides"] -->|Cloudflare Pages| CDN["docs.dreamcenterconnect.com"]

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Navigation & Workspaces

1. Public Intake & Locator: Community-facing portal for assistance requests and grant surveys.
2. Staff Workspace (/staff): Operational triage for intake workers, case coordinators, and shift check-ins.
3. Partner Admin Workspace (/partner-admin): Facility management, volunteer shift scheduling, and local kiosk controls.
4. Organization Admin Workspace (/org-admin): Global network governance, 10DLC telephony provisioning, multi-partner management, audit logs, and executive reporting.
5. Kiosk Mode (/kiosk): Dedicated terminal interface for fast walk-up guest check-in and volunteer service hour tracking.