Staff & Volunteer Shift Check-in Guide

Target Role: Staff & Volunteers

This guide covers shift clock-in and clock-out workflows on mobile devices.

Overview

The Dream Center Connect platform enables seamless shift logging and shift duration tracking for staff and volunteers. Access is secured via role-based permissions and phone number verification.

Quick Action

To check in for a shift quickly from the home screen, tap Shift Check-in on the bottom navigation bar or activate the Clock In pill button on your primary dashboard.

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1. Shift Logging & Clocking In

Starting a Shift

1. Open the Dream Center Connect app on your mobile device.
2. Select the Home tab on the bottom navigation bar.
3. Tap Shift Check-in or press the Clock In button located at the top of the dashboard.
4. Verify your assigned partner organization location.

This action communicates with the backend via the List Needs Endpoint.

Ending a Shift

1. Navigate to the Home tab.
2. Tap the Clock Out button on the top status banner.
3. Review your logged shift duration and confirm when prompted.

Active Shift Warning

Ensure you tap Clock Out before leaving your shift location. Unclosed shifts will automatically flag after 12 hours for admin reconciliation.

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2. Managing Assigned Needs & Constituents

Staff members can manage constituent records and view community needs directly from the dashboard.

Reviewing Assigned Needs

1. Tap Shared Needs on the bottom navigation bar.
2. Filter needs by status (Open, In Progress, Resolved).
3. Select a need card to inspect details, add progress notes, or reassign staff.

Updating need statuses syncs through the List Needs Endpoint.

Searching Constituent Records

1. Select Constituents on the bottom navigation bar.
2. Enter a constituent’s name or phone number into the search bar.
3. Tap on a constituent profile to view historical assistance, linked family members, and active intakes.

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Troubleshooting & Common Errors

Unable to Clock In

• Symptom: Button remains in loading state or shows “Network Error”.
• Remedy: Verify mobile device internet connection or Wi-Fi connectivity. If problems persist, check if your user profile is active under your assigned partner organization.

Constituent Record Not Found

• Symptom: Search returns no results.
• Remedy: Verify phone number formatting or tap Submit Intake Form to register a new constituent record.