Kiosk Self-Service Check-in & Punch Workflow

Target Audience: Volunteers, Guests & Kiosk Attendants

This guide provides walk-up instructions for checking in at paired physical touchscreen terminals.

Self-Service Walk-Up Sequence

1. Approach the Terminal

   The idle screen displays your local partner facility logo and a welcome banner.

2. Language Selection (Optional)

   Tap the Language Selector icon at the top right of the screen to switch between English and Español.

3. Enter Mobile Phone Number

   Tap the touchscreen Numpad buttons to enter your 10-digit mobile phone number (e.g. 704-555-0199).

   • Use the Backspace (⌫) button to correct any typing mistakes.

4. Submit Punch Action

   • Tap Check In when starting your service shift or arriving for an appointment.
   • Tap Check Out when concluding your service shift.

5. Celebration & Confirmation Screen

   • A celebration overlay appears displaying:
     • Your verified name and role badge (e.g. Volunteer or Staff).
     • Recorded punch timestamp.
     • Confirmation of active shift logging.

6. Automatic Reset

   The terminal screen automatically resets to the blank welcome state after 5 seconds to ensure confidentiality for the next user.

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What if My Phone Number Is Not Found?

If the kiosk displays a “Phone Number Not Found” message:

• Ask a staff member at the reception desk to add your name and phone number to the Volunteer Roster or submit a Constituent Intake Form.
• Once saved, your phone number activates immediately for kiosk check-in without requiring a device restart.